Alan Keir was appointed chief executive of HSBC Bank plc

In July 2013, Alan Keir was appointed chief executive of HSBC Bank plc after Brian Robertson resigned from his post. Keir's duties include overseeing the firm's UK, European, Middle Eastern, and African divisions.^[76]

In June 2014, an indirect wholly-owned subsidiary HSBC Life (UK) Limited agreed to sell its £4.2 billion UK pensions business to Swiss Re.^[77] In February 2015 the International Consortium of Investigative Journalists released information about the business conduct of HSBC under the title Swiss Leaks based on the 2007 hacked HSBC account records from whistle-blower Hervé Falciani. The ICIJ alleges that the bank profited from doing business with corrupt politicians, dictators, tax evaders, dealers of blood diamonds, arms dealers and other clients.^[78] US Senate investigators in 2012 had sought the hacked HSBC account records from Falciani and French authorities, but never received the data.^[79]

HSBC announced in August 2015 that it would be selling its Brazilian unit to Banco Bradesco for $5.2 billion following years of disappointing performance.^[80] In 2015, HSBC was recognised as the most trusted foreign bank in India by The Brand Trust Report 2015.^[81]

In 2016, the bank was mentioned numerous times in connection with the Panama Papers investigation. Many Syrians were angered when their accounts were judged high-risk and closed, despite the bank reportedly telling Mossack Fonseca it was "comfortable" with Rami Makhlouf as a customer, even though US Treasury sanctions against him were in effect at the time.^[82]

On 20 March 2017, the British newspaper The Guardian reported that hundreds of banks had helped launder KGB-related funds out of Russia, as uncovered by an investigation named Global Laundromat. HSBC was listed among the 17 banks in the UK that were "facing questions over what they knew about the international scheme and why they did not turn away suspicious money transfers," as HSBC "processed $545.3m in Laundromat cash, mostly routed through its Hong Kong branch." Other banks facing scrutiny under the investigation included the Royal Bank of Scotland, NatWest, Lloyds, Barclays and Coutts.^[83] In response, HSBC stated that it was against financial crime, and that the case "highlights the need for greater information sharing between the public and private sectors."^[84]

On 1 October 2017, Mark Tucker succeeded Douglas Flint as group chairman of HSBC, the first non-executive and outside chairman appointed by the group.^[85] Also in October 2017, HSBC announced that John Flint, chief executive of Retail Banking and Wealth Management, would succeed Stuart Gulliver as Group Chief Executive on 21 February 2018.^[86] It was further announced on 5 August 2019 that Flint was leaving and his role would be filled on a temporary basis by Noel Quinn, head of HSBC's global commercial bank.^[87] Noel Quinn was subsequently appointed to the role on a permanent basis in March 2020.^[88]

In February 2020, HSBC announced it would cut 35,000 jobs worldwide after it was announced corporate profits decreased by 33% in 2019.^[89]

In October 2020, HSBC committed to achieve zero-emission by 2050, e.g., by this year it would not only become carbon neutral by itself but also will work only with carbon-neutral clients. It also committed to providing 750–1,000 billion dollars to help clients make the transition. It also pledged to achieve carbon neutrality in his own operations by 2030.^[90]

In January 2021, HSBC announced that it would be closing 82 branches in Britain.^[91] In May 2021, HSBC announced the exit of US retail banking business by selling 10 California branches to Cathay Bank and 80 branches to Citizens Financial Group and closing the remaining branches.^[92] The bank said it intends to focus on the banking and wealth management needs of globally connected affluent and high net worth clients.^[93]

In August 2021, HSBC announced the acquisition of AXA Singapore. HSBC Insurance (Asia-Pacific) Holdings Ltd, an indirect wholly-owned subsidiary of HSBC would acquire 100% of the issued share capital of AXA Singapore for $575m.^[94] In December 2021, HSBC Asset Management (India) Private Ltd, an indirect wholly-owned subsidiary of HSBC announced it would acquire L&T Investment Management for $425 million from L&T Finance Holdings.^[95]

In October 2020, HSBC committed to achieve zero emission by 2050, e.g., by this year it would not only become carbon neutral by itself but also will work only with carbon neutral clients. It also committed to provide between 750 billion and 1 trillion dollars to help clients make the transition. It also pledged to achieve carbon neutrality in his own operations by 2030.^[96] In May 2021, HSBC committed to end the financing of the coal industry, with a commitment to publish a new coal policy and provide further detail on its climate strategy by the end of 2021.^[97] The organisation's "Thermal Coal Phase-Out Policy" was published in December 2021.^[98]

In July 2022, HSBC became the first foreign lender to open a Chinese Communist Party (CCP) committee in its Chinese investment banking subsidiary.^[99] The subsidiary, HSBC Qianhai Securities, is a 90% HSBC-owned joint venture.^[99]

In November 2022, HSBC announced the exit of Canadian market. Royal Bank of Canada will acquire 100% of the common shares of HSBC Canada for an all-cash purchase price of $13.5 billion, which is a multiple of 9.4 times HSBC Canada's estimated 2024 earnings. Completion of the transaction is expected by late 2023, subject to regulatory approvals.^[100] HSBC has been under pressure to cut costs and divest non-Asian businesses.^[101]

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